"A knotty puzzle may hold a scientist up for a century, when it may be that a colleague has the solution already and is not even aware of the puzzle that it might solve."
—Isaac Asimov, The Robots of Dawn
→ Once we stumbled upon the old Free Beer initiative, we had no choice but to brew our own derivative work.
→ Here stands a wall of text - an open source summary we wrote while we studied the subject, complemented with some shameless opinions.
→ Our support system portfolio is being published as open source, for the many reasons that you'll find here.
If you work with software, you should have a basic understanding of the concepts and mechanics of free and open-source software. Start with these!